Tuesday, November 19, 2019

Ignite 2019 - VCE10 - Calling in Microsoft Teams

Presented by: Paul Cannon

Session summary:

Learn about the basics of Calling in Teams and also get an update on the latest such as Reverse Number lookup, Delegation, and more.

My notes:

Calling is a native part of the Teams architecture. Direct Routing is currently being used in 80 countries. Use Calling Plans for initial tests / PoC and use Direct Routing for larger rollouts. It is possible to mix Calling Plans and Direct Routing

Dynamic Emergency Calling is coming to Calling Plans.

Many SBCs are certified for Direct Routing and the number is growing. Here is the List of Session Border Controllers certified for Direct Routing

A video on the new packaging "Business Voice" was shown. This is designed for customers with up to 300 seats and Audio Conferencing is included in Business Voice, and is currently available in the UK and Canada.

Calling Plans or Direct Routing will get a dial tone to your Teams clients.


Can we use Express route for Teams voice?
It is generally not recommended but could be appropriate in some situations.

How is branch survivability being addressed in Teams?
Microsoft is looking into SD-WAN to solve this. Some customers still want appliance devices and this is also being investigated.

Will Microsoft build an Attendant console for Teams?
Right now, there are several partners doing that.

Past, present and future innovation in Teams calling

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