Sunday, November 17, 2019

Ignite 2019 - BRK3216 - Optimizing the Microsoft Teams experience with data and analytics

Presented by: Jamie Stark

Session summary:
Are your users taking full advantage of Microsoft Teams? Is your environment set up to deliver the best experience possible? Does your management know the business value provided by Teams and M365? Come out to this session and get a strong "YES!" to each of these questions as we discuss in depth the data and analytics capabilities of Microsoft Teams. Learn how data driven insights can accelerate adoption, improve service quality, and help optimize your network.

My notes:

Call Analytics - Quality from a media perspective.
After being in preview for a long time, CA have now moved into the Teams Admin portal in the user and devices detail page. Two admin roles exist to give access to Call Analytics. A demo of Call Analytics showing how to filter the call hitory, gantt chart of a conference call, response code, information on devices and exporting reports.

Usage reporting - shows usage across Office 365 workloads.
Basic information is in the Office 365 admin center and deeper information about Teams is in the Teams Admin center. A demo showing the Teams usage and Teams user activity, full screen report, getting to Call Analytics from the usage reports, Teams device usage (operating systems), spark lines on Teams activity, live events, PSTN usage and export to excel. The "information cards" in the admin portal will become customizable in the future.

Reporting via APIs - using Graph to go beyond canned reports.
Working with o365 usage reports in MS graph. A demo using PowerShell to get data from the last 180 days, creating an AzureAD app with a client secret, Teams activity data compared to email activity

Graph can be used from PowerShell
  • More Call Quality Reporting in the Teams Admin center
  • Per channel analytics for Teams
  • Additional metrics & reporting through Graph


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