Wednesday, July 8, 2020

Commsverse 2020 - BRK352 - What we learned from benchmarking 5,300 Microsoft Teams

Presented by: Luke Sinclair, Coco Molina

Session summary:
SWOOP Analytics has conducted the world's first benchmarking of Microsoft Teams, analysing more than 5,300 teams from 15 organisations worldwide and more than a million Teams interactions to get a broad overview of how Teams operates. We'll share with you worst practices in Teams, how to avoid them and what you can do better, show you what a high performing team looks like and share real-life best practices from customers.

My notes:

The Swoop software is like an organizational fitness tracker.

The Swoop for Teams dashboard

In early 2020 Swoop studied around 5300 teams with 47000 members from 15 organizations. The full report can be downloaded here.

Three main areas that team members come in to
  • Chat and calls
  • Meetings
  • Teaming (channels, content)

About 40% of the teams were active, out of these
  • 7% Single leader (one dominant player calling the shots)
  • 13% Self Directed (no leader, people working together anyway, best type!)
  • 11% Forum (like a single leader team, but more communications)
  • 8% Community (a core group is doing the leadership)

Team types

Key findings
  • Large gap between best and average performers
  • On average staff are members of 3 teams but are mostly active in one
  • Teams is used as hub - 70% are using tabs with excel being the most popular
  • Teams is used within business units, Yammer connect between them

The best use cases for Teams
  • Around the clock/globe surveillance (large teams)
  • On-shore/Off-shore Teams
  • Global Change Programs
  • Internal/External Project Teams

Worst Practices
  • Over-formalize and over-structure the Teams roll out
  • Allow the IT-department to dictate how to use Teams
  • Replicate the status quo (business processes) in Teams (create new ones!)
  • Relying on senior executives to lead the change (support rather than lead)
  • Use Teams as an alternative to Yammer, SharePoint and OneNote

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