Wednesday, July 8, 2020

Commsverse 2020 - BRK313 - MTR Case Study – UK’s largest deployment - DWP

Presented by: Alex Mcknight

Session summary:
Case study of the UK Department for Work and Pensions (DWP) to provide insight into the delivery & user adoption of the UK’s largest MTR deployment. What does success look like and what are the key lessons learned?

My notes:

DWP (Department for Work and Pensions) deployed 350 MTR rooms spread across the UK. This was a massive logistic challenge of course.
They created "templates" for small, medium and large rooms. Logitec meetup were used for small and medium rooms, and the Logitec Rally kit for the large rooms. Remote controls were removed from the room, and display settings were locked down.
A custom build of Win 10 + the MTR software were used due to security reasons.
The MTR interface is the same no matter the size of the room. In room content sharing was solved by joining the meeting using WiFi, or by using an HDMI cable. A Poly round table camera were used in a round room, making the participants sit "on a row" for the remote viewers. In general, 3 rooms per day were deployed.

DWP handled
  • Communications
  • Change Management
  • Stakeholder management

The partner Symity helped with
  • End to end solution design
  • Teams network assessment & troubleshooting
  • Room blueprints
  • Built the image for MTR
  • Teams & Exchange configuration
  • Adoption & Training
  • Automated Azure MTR monitoring
  • Early life support and end to end troubleshooting

and an AV vendor provided the hardware and installation of the rooms.

Statistics of how much the rooms are utilized and how many people are in the rooms are followed up and changes made as needed. Don't underestimate cable management in the rooms, do it well and make sure people are not moving things around in the rooms. Plan training well in advance so that users get training right in time as the room is deployed.

MTR deployments all over the UK

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