Ignite 2018 - THR1131 - How to achieve 90% Microsoft Teams adoption in three months

A good fast session about how to make a rollout of Teams successful.

Presented by
Dux Raymond Sy (@meetdux) from AvePoint with about 1,500 potential Teams users
Kimberley Morrison (@kmorry19) from Arriva with about 60,000 potential Teams users

Studies show that only about 34% of users are willing to adopt new technology rollouts within the enterprise. The tool is not the hardest thing - change is.

When email first came, some people printed the email made annotations and faxed back the email to the sender.

Diffusion of innovations is a theory that seeks to explain how, why, and at what rate new ideas and technology spread.

Challenges

• No new value delivered by the new technology
• The organization is not ready to handle all the technology in Microsoft 365
• Lack of digital dexterity around mobile first programs
• Training alone does not work (Technology focused, lack of buy-in, unclear expectations, non-contextual)

A habit takes 21 days to stick, but IT projects are often much longer.

What works?

• Drive Excitement
• Facilitate Change
• Empower and Assist

Plan

• Step 1: Make it easy to do the right thing (focus on business scenarios.)
• Step 2: Ensure quick wins (like the mobile app, or translation.)
• Step 3: Facilitate leadership buy-in (say "experiment" rather than "project".)

A 90-day Roadmap for rolling out Teams

At http://dux.ai/msignite2018 you can sign up to get a detailed Excel sheet outlining a 90-day Microsoft Teams project.