Tuesday, November 9, 2021

Ignite 2021 - BRK205 - Prepare for the future of calling with Microsoft Teams Phone

Presented by: Scott Van Vliet and Daniela Chocron

Session summary: Out of necessity, most organizations have made investments in their virtual meetings solutions over the past 18 months, yet many still need to modernize their calling solutions. At the same time, the telephony space is experiencing tectonic shifts, including a move to IP-based calling. Come learn how Teams Phone provides both a modern calling experience for users, and an easy-to-manage solution that Admins can equip their organizations with.

My Notes:

A "phone" has many forms - desk phone, computer, Teams display and mobile phone, but the main concept is the same quick, spontaneous and straight forward connections. Some 80 million people are currently using Teams to make phone calls. Since VoIP calls between organizations are increasing it is apparent that you need a system featuring federation to make calls, chat or use video or screen sharing in calls.

Announcing a first-party voice channel for Microsoft Dynamics 365 Customer Service.

More on this in the session BRK234: Introducing Voice Channel for Dynamics 365 Customer Service

There are already 8 Contact Center solutions certified with Microsoft Teams and another 12 in the works, and two of them are also "made in Sweden"! 

Music on hold will soon be available for VoIP calls both during consult and transfer scenarios, and Location based bandwidth controls is also soon to be released.

Channels are a place in Teams where work gets done, and that is why Voice enabled channels makes a lot of sense, like a natural "group call pickup" group.

New Teams Displays form factors such as Yealink deskVision AIO24 with a 24-inch screen are coming.

The SIP Gateway that will allow you to use older legacy SIP phones is due in November 2021.

In addition to Direct Routing and Calling Plans, Operator Connect was released in September.

Finally we can stop misplacing dongles everywhere.

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