Wednesday, October 3, 2018

Ignite 2018 - BRK3169 - Understanding calling usage and diagnosing call failures in Microsoft Teams

Presented by Siunie Sutjahjo and Sharanya Vemu

The proactive and reactive call quality monitoring toolset in Office 365 can help to improve calling and meetings experiences. This session will also go through Call usage data and the new tools and the new data model in the Call Quality Dashboard.

Call usage data

The Call usage data report is a a part of the "Activity Reports in the Office 365 admin center". This report can be augmented with the "Office 365 Adoption content pack" which is a Power BI template or report which is a part of the "Microsoft 365 usage analytics"

Call data is organized by call components

Call Analytics is integrated as part of the call history tab in user profile in the Microsoft Teams and Skype for business admin center. Some 30 days of calls and meetings are stored, and new data is accessible within 15 minutes. Audio streams are classified based on the same metrics as used in CQD - Good, Poor or Unknown. (Unknown means that the client crashed, or that the network connection was lost.)

The Call Quality Dashboard now includes Quality of Experience data.

With near-real-time data we can see call data per minute.

A forthcoming PowerBI connector will offer additional customization of reports

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