Presented by: Siunie Sutjahjo and Satish
Kumar from Accenture
Session summary:
Join us to learn how Accenture have been
able to benefit from our latest Call Quality Dashboard (CQD) and supporting
capabilities to save time and effort. We demonstrate the latest Call Quality
Dashboard (CQD) capabilities and how these help with troubleshooting call
quality. We are bringing new analytics and artificial intelligence (AI)
capabilities to assist you in making decisions proactively in near real time.
My Notes:
Before the session Siunie posted an
informative article about the new name and general availability for CQD version
3 on the Tech communities, read it here: Introducing the Advanced Call QualityDashboard
What's in Advanced CQD?
Near Real-Time data (on average 30 minutes)
Additional data and dimensions
Integration with Power BI (call quality on
maps)
Data from Microsoft Teams or SfB 2019
on-premises
Current and coming features in CQD
Accenture runs 216K Teams over 450K devices
handling some 350,000,000 audio minutes and 125,000,000 chat messages every month and
believes CQD has lot of potential to monitor their call quality. Accenture
reviews the dashboard daily and use it as the start for any actions, even
"Rate my call" information is reviewed daily to find trends. They
also built their own customized reports in Power BI and then surfaced these in
Teams - nice! Accenture especially pointed out the possibilities to "drill
in" in the data as helpful, when they see a trend they will start to look
in one of the four regions they established then go to the location (country)
next look at the subnet level, hourly trend and all the way down to a specific
user. Also, the possibilities to filter the data is useful like excluding WiFi
data and VPN traffic
from certain reports.
What are the actions Accenture takes when
they see drops in call quality?
They will engage with the local networking
Team to find out - is there overutilization at this site, packet loss, changes
being made, network hardware running at high CPU, is TCP being used instead of
UDP?
Enhanced Summary reports
A recorded demo of how to build reports in
Power BI using a "CQD Connector" which is coming in preview soon was
shown. In the future Machine Learning will be used
to analyse the data and find issues.
QnA
Will SfB 2015 on-premises be supported with
Advanced CQD?
No, the database schema has changed between
SfB 2015 and 2019 and only 2019 is supported.
How do we handle wireless networks with IP
roaming?
It was harder to do with CQD v2, but in Advanced
CQD Basic Service Set identifier (BSSID) is part of the data collected.
How are Push notifications done?
This is still being worked on, it is in the
roadmap but not in preview yet.
Will there be new detailed report templates
available?
Not from Microsoft. However, reports created
in CQD v2 can be exported and imported to CQD v3.
Will all the data in CQD be available
through Power BI?
Yes, if you belong to the right RBAC group
for access. Also, due to compliance reasons, personal data is only kept for 30
days.
Are there any special reports available for
Direct Routing in CQD?
No, not currently, but it is coming
soon.
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