Ignite 2019 - BRK3226 - Every team, connected: Develop Microsoft Teams apps with Microsoft Graph

Presented by: Bill Bliss

Session summary:
The Microsoft Teams Graph APIs have grown considerably over the past year with many new APIs and types for Teams.  With team channel chat APIs, integrate Teams conversation experiences into your apps. Find out how to provision focused Teams experiences to every team in your organization, including managing the set of apps deployed to Teams.  Connect to the backing information behind every team, including files, plans, notes, and more.  This session shows how you can tightly connect to every facet of a team, and with several updates, see new ways for managing Teams applications that make it easier to distribute your apps and get them used.

My notes:

What should you use Graph API for?

• Team and Teams user lifecycle automation
• Analytics, compliance, announcements and flow integration
• In Teams apps

Automating the Teams lifecycle

(If you would like to see this live in action, check out Vesa Nopanens great session from the European Teams User Group Virtual Summit - Making Teams the Hub for Work: The Graph API in Practice)

Analytics, compliance, announcements and flow integration

The questions: Which are the active teams and channels, what is the message volume, who are the active users? can be answered with Graph API.

Coming features

• Sending chat messages with embedded images
• Notification/webhook for all chats for a single user
• Add/remove members to 1:1 and group chats

Webhooks in Graph API - register for notifications (per-channel) and get metadata about the event. The Subscription authorization must be periodically refreshed since it expires every 60 minutes, more info here: Change notifications for Teams messages, including message properties (preview)

If you are building a Teams App that uses Graph API, you would need Admin consent when customer deploys your App. This is addressed with Resource Specific Consent. Apps asks and gets permission only to resources in specific O365 Groups, not the entire tenant. Resource-Specific Consent (RSC) is a new consent model which can serve as the bridge between Graph API and Microsoft Teams apps. An app should only be allowed to work in one Team not in all.

The Group.ReadWrite.All permission is to wide - RSC can narrow the scope.

Only Teams owners can add consent to use Team data in this model, Admins can decide to allow this capability in the first place, and team owners can consent. The setting in the Azure Portal is called "Users can consent to apps accessing company data for the groups they own", where "Group" is the same as "Team".

Ignite 2019 - MTG20 - What's New for Microsoft Teams Meetings

Presented by: James Skay and Jigar Dani

Session summary:
Microsoft Teams meetings are transformative for Contoso.  In this session we'll highlight the latest improvements in meetings quality and showcase what's new in the meeting experience.

My notes:

Better understand of what's new in meetings, when it is coming and get to know what Microsoft is doing from a quality and reliability perspective.

Features Shipped since January 1, 2019

• Meeting options
• Audio Conference: PSTN join option on pre-join
• Audio Conference: active PSTN speakers
• Mobile 1-click screenshare
• Mobile 1-click join via lock screen and Outlook mobile
• Mobile PSTN dialin and Call Me Back
• Live Events with live captions
• Background blur
• Share whiteboard (preview)
• Meeting start and missed meeting nudge
• Meeting recording with PPT and share recording

Features Shipped in the last quarter

• Meetings first mode for Teams
• Screen sharing with content zoom in/out
• Web meeting: Plug-in free video in Chrome (Web RTC support)
• Web meeting: outbound screen sharing in Chrome
• Meet now
• Pin participant
• Screen sharing with system audio
• Intelligent join: MTR proximity join and content join
• Share whiteboard

Features coming soon

• Multi-window for meeting
• Live captions (English preview)
• Citrix VDI support for Teams meetings
• Presenter and Attendee Roles

Demos of Meet now, pre-meeting join stage with auto-mute background blur or custom background, pin participant(s), live captions in English (other languages to be added during next year), Presenter and Attendee Roles, meeting options, multi-window, mobile join with background blur (nice for iPads), add this device to meeting or transfer to mobile device, cloud recording, meeting join from Google Chrome, sharing from Chrome (screen, window, tab), meeting join from Mozilla Firefox.

Quality Demos

• PSTN Call back at audio device issues
• Clear audio quality in networks with 50% packet loss
• Hand of from WiFi to Mobile data to PSTN dialin
• Quick echo detection and suppression

Ignite 2019 - MTG10 - Get the most out of meetings with Microsoft Teams

Presented by: James Skay and Pauli Kongas from Kone

Session summary:
Meeting needs are changing and the way we work has evolved. Learn how Teams meetings can help Contoso be more productive.  We’ll highlight the various meeting capabilities in Teams and showcase best practices.

My notes:

Objectives for this session: Learn about different types of meetings in Teams, understand the meeting lifecycle and get some best practices and tips.

Meetings should not be a series of chaos.

Meetings could be

• Scheduled - with an invitation
• Ad Hoc - Meet now
• Channel - Small group collaboration
• Live Event - Town hall, webinar, all hands

The meeting lifecycle: Before, During and After.

Every Teams meeting gives you

• Chat
• Files
• Meeting Notes
• Whiteboard

To upload a file to the meeting before it starts, go to the Calendar in Teams, right click the meeting and select "Chat with participants". On the "pre-join meeting stage you can chose if the camera should be on, what background to use, what devices to use and make a test call. Cloud recording will record the meeting right into Stream. Live Captions in English is rolling out soon. Also, a meeting in Teams mobile was shown, turn the screen to change the view, start cloud recording, call me back, screen sharing from mobile and sharing a PowerPoint from OneDrive. Searching for a word or a phrase in the meeting recording after the meeting was held.

Microsoft Whiteboard - a freeform, intelligent canvas for people to ideate, iterate, and work together in person and remotely, across multiple devices. Ink grab (AI-enhanced) will make your analogue drawings digital and ink beautification increases the readability of quickly-jotted notes in the Whiteboard canvas, it analyses the handwriting and automatically replaces it with more legible strokes.

Customer Showcase Kone - 57,000 employees in total, during the ignite week Kone switched all 55,000 IT users to Teams only. They moved 2,000 users first and received 10 support tickets from these users. Were in a pilot / testing phase for about a year, and in hindsight they could have done the move earlier. During a normal day at Kone they consume over

• 150,000 messages
• 4,000 meetings (close to 1 million meetings per year)
• 4,000 calls

using Teams from over 60 countries.

Audio Conferencing for Teams meetings is available in 72 countries, with dial in numbers in 90 countries.

Why Teams meetings?

Ignite 2019 - BRK3267 - Bridge the gap between HR, IT and business with the Azure Active Directory identity provisioning platform

Presented by: Nitika Gupta, Chetan Desai and Erdim Tanyeri (Sumitomo Mitsui Banking Corporation (SMBC)), Jason Revill (Avanade UK), Tommy Bergens (Atea Sverige AB)

Session summary:
In the new cloud era, where software is a critical asset and technology innovation fuels growth, HR, IT and business teams are increasingly relying on accurate and consistent identity data to drive business processes and outcomes. When your company goes through re-orgs, mergers, acquisitions and divestitures, is there a painful delta between the identity data that business expects and what IT delivers? Does IT still rely on legacy or home-grown tools to manage identities in the cloud? Is IT struggling with onboarding and offboarding cloud app identities? Join us to learn how the Azure AD identity provisioning platform enables HR, IT and business teams to address these challenges with new capabilities and deliver experiences that boost productivity, simplify collaboration and improve compliance.

My notes:

According to Gartner 60% of all organizations will use Cloud HR by 2025.

Azure AD Identity can help you bridge the gaps between HR, IT and business.

Demo of provisioning Azure AD from a "SuccessFactors" system, with attribute mapping and provisioning logs. Demo of provisioning Azure AD using Azure AD connect (SMBC customer case.)

Scenario with an intermediate forest connecting disconnected AD forests to Azure AD

SCIM (System for Cross-domain Identity Management) is a Standards-based information exchange across domains.

At 38:20 in the recording Mr Tommy Bergens from Atea Sverige AB and Jason Revill from Avanade UK entered the stage. Tommy sees a shift from on-prem to cloud provisioning solutions, also more and more application developers build on SCIM making implementations of provisioning much easier and faster than in the past.

Azure AD provisioning will enable

• Simplified Cloud HR integration
• Quick integration with multiple on-premises AD forests
• Cloud-scale app provisioning

Azure AD - all the provisioning you'll ever need.

Ignite 2019 - BRK1066 - Collaboration on the go with the Microsoft Teams mobile app

Presented by: Marissa Salazar and Arvind Muthukrishnan

Session summary:
With apps for both iOS and Android, Microsoft Teams offers you a truly mobile-first way of working and collaborating with your team. Whether you use mobile as a companion experience or as your primary communications app, Teams offers all the features you need to stay on top of your work, keep in touch with your team and be productive. Join us to learn about what’s new and coming soon as we look beyond the basics to light up uniquely mobile scenarios. We will show mobile-first and cross-device features and talk about how to get the most out of the mobile app.

My notes:

Mobile devices make up 42% of total time spent online.

The mobile Teams client

Some features of Teams, such as pinned channels, are actually coming to the mobile client first and to the desktop client later

A Demo of Teams mobile followed showing share location, reply to specific message in thread, pinning channels, marking a chat as unread, fast tenant swapping, picture with annotations, audio messages, search, quiet hours, screen sharing, message extensions (poll), SMS-sign in (for an AAD account).

Threaded conversations, notifications across accounts and custom backgrounds are coming in the future.

Blurred backgrounds from Teams mobile was demoed as well.

With OLED screens (iPhoneX and higher) screen brightness is the biggest culprit for battery usage, this is why "dark mode" is a good idea on Teams mobile.

Captive Portal Detection, when connecting to a network where you have to accept some terms or similar before gaining internet access (e.g. hotel, cafe) the Teams client will display a "Wi-Fi Connected, no internet" message.

Smart functions and messages to keep your meeting going.

Ignite 2019 - BRK2243 - Drive digital transformation using apps in Microsoft Teams

Presented by: Zakiullah Khan Mohammed

Session summary:
Apps in Microsoft Teams allows you to connect information, processes, people, and conversations as a single thread to drive business outcomes faster and with confidence. Today over 300 ready-to-use applications are available for Microsoft Teams, most of which are already being used within your organization. Join us to discover what collaborative workflows using apps in Teams you can enable for your organization, how you can leverage security and compliance information available for you to make informed decisions around apps in Teams and learn best practices employed by other customers around app governance and adoption.

My notes:

Apps can take Teams beyond calling, meetings and chat. Apps will allow you to

• Accelerate digital transformation
• Drive individual and group productivity
• Champion your line of business processes
• Build as Citizen or Professional developer
• Manage at scale with confidence

Routine tasks and Context switching are problems that Apps in Teams can solve.

An example of an IT Service Desk ticketing solution using a bot, tab, task module, message extension and an adaptive card, as an app in Teams was demoed.

A demo of Smartsheet (in Teams) followed.

An App in Teams is a collection of capabilities (tabs, bots, message actions, messaging extensions, task modules, notifications) connecting to any number of back-end services (Azure, Graph, SharePoint, Flow, Line of business systems.)

42 of the 315 organizations that already have an app in Teams.

Ignite 2019 - THR4004 - Microsoft Teams: Real-world troubleshooting

Presented by: Tom Arbuthnot

Session summary:
In this session, he shares tips for troubleshooting your Microsoft Teams deployment. We go from tenant configuration to networks to config files giving you real-world approaches to dealing with Microsoft Teams technical challenges.

My notes:
 

• Technical Resources – Be Informed
• Office 365 Roadmap
• Office 365 Message Cente
• Office 365 Service Health
• Office 365 IP Address / URLs
• Known Issues List
• Teams Blog
• Docs
• User Issues – key questions
• Has X ever worked?
• All users or just one user?
• Is it the same on another PC or another network?
• Logs
• Windows Ctrl + Alt + Shift + 1
  goes to %appdata%\Microsoft\Teams\logs.txt
• Network
• Fiddler / Charles Proxy
• F12 in Browser
• Skype for Business Network Assessment Tool
• Call Issues
• Call Analytics found in the Teams Admin center (user / call history)
• Call Quality Dashboard
• PSTN Usage Report - download it to see SIP error codes
• Direct Routing SIP Tester PowerShell Script