Teamsdagen 2021 - We just deployed 1500 Teams Rooms - learn how we did it

Presented by: Ståle Hansen and Jan Ketil Skanke

Summary:
MVPs Jan Ketil Skanke and Ståle Hansen will share how they approached a global Teams Rooms deployment for a larger global organization moving to Teams Only Mode. Learn Ståle's thinking on network placement and account configuration. How Jan Ketil deployed the rooms for almost zero touch rollout and monitored the MTR's. In the end they will reflect on Teams Admin Center administration capabilities.

My notes:

There were two main success factors for this project to deploy 1500 Teams Room Systems:

1. Plan and validate 

2. Deploy and manage with confidence

Ståle talked about the planning

Planning

Use http://aka.ms/teamsspaces to choose between:

• Teams Rooms on Windows
• Teams Rooms on Android (Collaboration Bars)

There are two licenses to choose from:

• Teams Meeting Room License Standard
• Teams Meeting Room License Premium - is a managed service and gives a bit better reporting

Plan for local internet breakout in the locations where you have the rooms.

Use the tool at https://connectivity.office.com

from all locations where you have rooms, it will show you relevant network metrics such as packet loss, latency and jitter.

Use the Network planner found in the Teams Admin Portal to plan the network. It is also possible to populate the network planner from an excel file via a "hack" - here is how.

It is possible to use a separate VLAN for rooms devices in order to avoid MFA requirements.

Teams Room Systems can connect to Zoom and Webex meetings via guest join. For forwarded meeting invites to work you need to run the command

Set-CalendarProcessing -Identity $Room -ProcessExternalMeetingMessages $true

This means that external users can invite the Room to meetings. 

Safe Links will reqire some customization: Do not rewrite teams.microsoft.com addresses 

Jan Ketil talked about the deployment.

Deployment

Deployment Requirements

1. Global scalability
2. Fully automated (F12 to deploy)

Deployment Setup

• Configuration Manager for OS Deployment
• Based on the Deployment toolkit for MTR
• Customized for scale and stability
• Custom Room Selector User Interface
• Autoconfigure the MTR
• Enroll to AAD and Intune

Why was Intune used?

• Manageability beyond Teams (Windows)
• 3rd party software (such as software for a certain camera)
• Change the MTR Theme 
  
  

Blocked the automatic updates from the Windows store in favor for Intune and Azure Monitor was used to create alerts and to build workbooks for deeper reporting.

Teamsdagen 2021 - Microsoft Teams-nyheter från Ignite och mer.

Presenterat av: Wictor Wilén, Mario Kovacevic, Linus Cansby, Sofie Borck Janeheim

Sammanfattning:
Vi går igenom de Teams-nyheter som kom under Ignite. Denna keynote är för dig som vill ha en översiktsvy på vad som är nytt i Teams och vad som rullas ut de närmaste veckorna.

T.ex. Vad är Viva och när ska man använda Microsoft Mesh? Webinar i Teams är nu enklare än någonsin, men hur? Hur har Teams blivit säkrare?

Mina anteckningar:

Linus och panelen i studion

Dynamic view - beroende på hur många som är med så kommer layouten förändras dynamiskt.

• View switcher - användaren kan själv välja hur det ska se ut.
• Top gallery - gör att det blir lättare att titta in i kameran.
• Presenter mode - så att man kan se sina anteckningar i PowerPoint, mer får plats på en skärm.
• Standout mode - att man kan ha sig själv framför det man presenterar.

Live reactions gör att man kan skicka emojis till presentatörer under presentationen utan att avbryta.

Microsoft Mesh - VR kommer närmare affärsmöten och affärstillämpningar, även utan Hololens och andra avancerade enheter. Kan ge roligare möten, men kanske lite för roligt för arbetslivet ännu.

Stöd för webinarier - ett vanligt möte med ett anmälningsformulär för upp till 1000 deltagare i ett vanligt möte, och upp till 20,000 deltagare i view-only läge. Webinar bokas precis som vanliga möten i Teams.

Calling plans kommer nu även till Norge. 

Endpoint transfer, flytta enkelt ditt möte från datorn till mobiltelefonen, eller tvärtom.

ACS - Azure Communication Services, APIer för kommunikation för att koppla samman interna Teams användare med externa användare som ansluter på olika sätt.

Teams Connect (Shared channels) gör det lättare att samarbeta mellan Office 365 tenants.

Även om tenant switching har blivit snabbare så är det lite besvärligt att växla från sin egen tenant till andra. Alla i panelen verkar köra privata tabbar i webbläsare för att kunna vara med i flera tenants samtidigt.

Funktionen att stänga av video för deltagare i möten finns nu också i Teams, precis på samma sätt som man kan stänga av mikrofonen för deltagare. 

ATP (Safe links) är en viktig säkerhetsfunktion i Teams.

Microsoft Viva - employee experice platform eller en ny plattform ska hjälpa människor att trivas och må bra på jobbet. Ett antal appar och produkter som sätts ihop till en ny plattform i Teams.

Frågor och svar:

Vad är green screen?

Det är en grön skärm som man har bakom sig när man filmar för att lägga dit en annan bild. https://skola.engelholm.se/villan/2017/01/17/greenscreen-som-pedagogiskt-verktyg/

https://www.shutterstock.com/blog/how-to-use-green-screen

När kommer presenter mode?

Enligt roadmapen så ligger det i April:
https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=66587

Kommer det finnas någon slags FAQ för det ni pratar om, typ om presentatör wiew -Vad är det och hur gör man?

Många av de nyheter som vi pratar om finns i dessa bloggposter: 

https://techcommunity.microsoft.com/t5/microsoft-teams-blog/bg-p/MicrosoftTeamsBlog

När kommer webinar funktionen?

Här kan du se de olika datumen för funktionerna:
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=webinar

Vad blir det egentliga skillnaden på webinar vs ett vanligt Teams möte förutom antalet deltagare?

Bland annat möjligheten att lägga till ett registreringsformulär när du skapar mötet. Läs mer här: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-microsoft-ignite-2021/ba-p/2118226#webinars

Teams Webinar, finns det någon mer information kring det man kan läsa? När lanseras webinar?

Absolut, läs mer här på Teams bloggen:
https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-microsoft-ignite-2021/ba-p/2118226#webinars

Kommer det något som gör det enklare/snabbare mellan olika Teams organisationer?

Man kan tänkas sig att Teams Connect är ett första steg i den riktningen, men inget vi vet än.

När man har ett återkommande möte, där man tar in en föredragande eller gäst så är ett problem att dessa kan se möteschatten även från tidigare möten och de har också access till chatten efter mötet så de ser framtida chatt, såvida man inte aktivt går in och tar bort dem. Kommer det en funktion där man kan ha en skyddad mötes chatt för dem som är inbjudna permanent till mötet?

Det kommer att komma en förändring kring detta så att de som blir inbjudna tillfälligt inte har tillgång till t.ex. chat. 

https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=68853

Den som är inbjuden i en delad kanal som extern/gäst, behöver den byta tenant för att se meddelandet?

Den delade kanalen kommer dyka upp i användarens primära tenant: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-microsoft-ignite-2021/ba-p/2118226#collab

Ignite 2021 - Three ways to easily manage and configure Microsoft Teams for thousands of distributed frontline workers

Presented by: Zoe Hawtof & Prem Kuchi

Session summary:
We know managing the deployment of tools to your frontline workers can be burdensome. In this session, we want to walk through our product investments that make you more effective and save you time as an IT pro. You will learn how to 1) scale your policies across large populations of workers 2) configure industry specific experiences and 3) connect corporate teams to frontline workers through task hierarchies.

My Notes:

The three topics of this session.

First, we now call firstline workers, frontline workers.

Tools to scale policies

• Policy packages (demo) that can be applied to groups of users

Tools to create an industry environment

• Team templates (demo)

Tools to connect frontline workers to corporate teams

• Tasks, can be managed in a hierarchy (demo with PowerShell,
  Set-TeamTargetingHierarchy, and csv files)
• Task publishing and marking tasks as complete, and follow-up on tasks. (demo)

Resources:

Microsoft Mechanics - Frontline workers
https://aka.ms/FrontlineMechanics

Configuring Microsoft Teams for Firstline Workers - Interactive guide
https://aka.ms/ConfigFLWInteractiveGuide

Ignite 2021 - Voices matter: Reconnect with Microsoft Teams Calling

Presented by: Pete Daderko & Bernardo Villarreal

Session summary:
Calls have the power to connect us with colleagues and customers, and can be critical to creating understanding.  Learn how Microsoft Teams is creating new ways to deploy calling with simple yet powerful managed PSTN services, innovative calling features, a portfolio of high-quality devices, and a robust partner ecosystem.

My Notes:

A lot of Calls being made in Teams nowadays.

Microsoft Teams Calling Plans are expanding to 8 new markets beginning in April and completing by the end of June. The new markets are New Zealand, Singapore, Romania, Czech Republic, Hungary, Finland, Norway, and Slovakia, bringing Microsoft Teams Calling Plans to 26 markets in total across the globe.

Operator Connect or "Bring your own telecom operator" was demonstrated from a Teams admin center point of view. Operator Connect Conferencing means you can even get dial in conferencing numbers from the operators enrolled in this program. Find out more at https://aka.ms/OperatorConnect

Bring your own operator to Teams.

Customer story: Toyota Motor North America migrated 40,000 users from Skype to Teams in 3 weeks, and started question "why do we have phones on our desks?" 

Voice enabled channels - "giving a Teams channel a number" will be available soon.

Call center software and Teams phones were discussed. With the SIP Gateway select SIP IP phones can be used with Teams.

A new way of adding common area phones will be added in the Teams Admin portal. A Teams display with Cortana support were demonstrated by asking about the weather and recording and sending a message by just talking to Cortana.

More information about all devices can be find at https://aka.ms/TeamsDevices

Teams Calling getting better and better.

Resources: 

• Introducing Operator Connect and more Teams Calling updates
• Learn more about Teams Calling: https://aka.ms/MicrosoftTeamsCalling
• Get FastTrack guidance and support: https://aka.ms/FastTrackVoice
• Check out Calling customer stories: https://aka.ms/TeamsCallingCustomers

Ignite 2021 - Get the most out of Microsoft Teams by integrating your apps and processes

Presented by: Weston Lander & Jun Pak

Session summary:
Every company has ways of working unique to them, so the ability to integrate apps and business processes into where you work and collaborate simply improves the value of your Teams deployment. Learn about the tools we provide for building high quality apps, developing custom solutions with Teams and Power Platform, and how to deploy and manage these app integrations.

My Notes:

There are now hundreds of apps available in Teams, and anyone - developer or not - can bring their own ideas to life in Teams. A lot of development options have been added and improved for Teams.

A demo of a meeting app built by Asana was shown.

App development shortcuts for Teams have been added to Visual Studio. 

Teams UI toolkit & library are available.

Power Platform now enables low-code custom solutions to be built in Teams, using Microsoft Dataverse for Teams - a built-in low-code data platform for Teams. Demos of how to build apps with Power Platform followed including how to build a bot using Power Virtual Agents.

Power Platform in Teams

Manage apps with trust and ease - simplifications in the Teams admin portal were demonstrated. All the relevant screens in the Teams admin portal were explained: Manage apps, Permission policies, Setup policies and Customize store

Find a list of Teams sessions at Ignite 2021 at http://aka.ms/TeamsSessions

Ignite 2020 - OD251 - On Skype for Business? Design your path to Microsoft Teams

Presented by: Lisa McKee and László Somi

Session summary:
Join this session to learn and determine the most suitable approach based on your current Skype for Business implementation and business goals. Whether you are a Skype for Business Online or Server customer, we will share best practices, resources and guidance to get to Microsoft Teams today.


My Notes:

A customer case from DSM started the presentation. DSM moved Skype for Business on-premises to Skype for Business Online to Teams. All employees got surface devices and Teams at the same time. In the following two months after deployment chat messages are double the amount compared to the number of emails. This implies users are communicating in a more conversational and immediate way then they had been doing before.

Running Teams and Skype side-by-side is a powerful and manageable way for your users to get comfortable with Teams. However, it is more than an "upgrade" - success comes from technical preparation and user readiness. Driving adoption is critical for success. The end goal is the "Teams Only" mode. Use https://aka.ms/SkypeToTeams to plan for a successful upgrade and organizational change.

Microsoft has guidance and resources to help you
plan and implement your upgrade journey.

Skype for Business Online will be retired on July 31, 2021. This date is valid also for when Hybrid setups, such as Skype broadcast, Cloud Connector Edition and On-Premises Configuration Hybrid, will be deprecated. Use https://aka.ms/SkypeToTeams-Faq if you have further questions. Transition paths to Teams for users homed in on-premises Skype for Business will exist beyond the retirement of Skype for Business online.

Teams upgrade planning workshops are a series of four, live, interactive upgrade planning workshops, where Microsoft will share guidance, best practices and resources designed to help you plan and implement your upgrade to Teams.

If you are using any kind of PSTN calling in Skype for Business this can be replaced by Calling Plans or Direct Routing in Teams (and Calling Plans for Teams are available in Sweden now.)

There will be a new version of Skype for Business on-premises during 2021 which will be available in a subscription model. Side by side upgrade from Lync 2013 or Skype for Business Server 2015 will work and there will be an option of an in-place upgrade from Skype for Business Server 2019.

Teams are not standing still, see coming features in the roadmap at
https://aka.ms/Teams_Roadmap

Teamsfest 2020 - Demo session: Microsoft Phone system for users

Presented by: Linus Cansby

Session Summary:
Teams is a perfect place for collaboration and one of the parts of the collaboration is voice. With Teams you can activate Phone system and start calling to the Telephone network directly from your Teams client. In this session I will show how it works for the user and what users can expect. This session is for users and administrators that want to know if Teams can be their phone system platform and for users that recently started to use Teams as their phone system and want some tips. Expect demos, demos and demos.

My notes:

Phone system (the "PBX" in Office 365) connects to the PSTN via Calling Plans (hosted by Office 365) or Direct Routing (using an SBC hosted by the customer or a provider.)

The contact list in the Teams client is the same as the contact list in Outlook, and the Teams client have call history and built-in voice mail. Forwarding, Simultaneous ringing, voicemail settings and ringtones can be customized in settings. Call through in Do-not-disturb mode and call blocking can be handled in privacy settings. Call transfer with call back, consultative transfer, calling groups, delegation of calls, handling multiple incoming calls, hold was also demoed. Merging of calls is soon to be released in Teams.

The demos ended with a Call Queues demonstration.

 

Questions and Answers

When do you use conference mode in call queue?
When you have all agents in Teams (improves performance.)

Is there an attendant console coming?
Yes, several 3rd party options already exist.

Voice calling recording?
Is coming later this year.

If my boss setup my account as a delegate, am I able to change the boss call forwarding settings?
Yes.

Can the admin set delegation and call forwarding for boss and secretary?
Yes, using the Teams Admin Center.

Are call queue and Auto Attendant reporting by Graph API available?
Yes, and PowerBI reports are coming in the future (announced at Ignite). Reporting for queues and Auto Attendants is available from https://www.codesoftware.net/solutions/microsoftteams/

When is presence for the Teams API coming?
Presence is in beta in Graph API already.

Are there any new custom roles coming for Teams admins?
The Microsoft Teams Communications Administrator now has access to Direct Routing, Auto Attendant and Call Queue administration.