Monday, December 16, 2019

Ignite 2019 - BRK3226 - Every team, connected: Develop Microsoft Teams apps with Microsoft Graph

Presented by: Bill Bliss

Session summary:

The Microsoft Teams Graph APIs have grown considerably over the past year with many new APIs and types for Teams.  With team channel chat APIs, integrate Teams conversation experiences into your apps. Find out how to provision focused Teams experiences to every team in your organization, including managing the set of apps deployed to Teams.  Connect to the backing information behind every team, including files, plans, notes, and more.  This session shows how you can tightly connect to every facet of a team, and with several updates, see new ways for managing Teams applications that make it easier to distribute your apps and get them used.

My notes:

What should you use Graph API for?
  • Team and Teams user lifecycle automation
  • Analytics, compliance, announcements and flow integration
  • In Teams apps

Automating the Teams lifecycle

(If you would like to see this live in action, check out Vesa Nopanens great session from the European Teams User Group Virtual Summit - Making Teams the Hub for Work: The Graph API in Practice)

Analytics, compliance, announcements and flow integration

The questions: Which are the active teams and channels, what is the message volume, who are the active users? can be answered with Graph API.

Coming features
  • Sending chat messages with embedded images
  • Notification/webhook for all chats for a single user
  • Add/remove members to 1:1 and group chats

Webhooks in Graph API - register for notifications (per-channel) and get metadata about the event. The Subscription authorization must be periodically refreshed since it expires every 60 minutes, more info here: Change notifications for Teams messages, including message properties (preview)

If you are building a Teams App that uses Graph API, you would need Admin consent when customer deploys your App. This is addressed with Resource Specific Consent. Apps asks and gets permission only to resources in specific O365 Groups, not the entire tenant. Resource-Specific Consent (RSC) is a new consent model which can serve as the bridge between Graph API and Microsoft Teams apps. An app should only be allowed to work in one Team not in all.

The Group.ReadWrite.All permission is to wide - RSC can narrow the scope.

Only Teams owners can add consent to use Team data in this model, Admins can decide to allow this capability in the first place, and team owners can consent. The setting in the Azure Portal is called "Users can consent to apps accessing company data for the groups they own", where "Group" is the same as "Team".

Sunday, December 15, 2019

Ignite 2019 - MTG20 - What's New for Microsoft Teams Meetings

Presented by: James Skay and Jigar Dani

Session summary:
Microsoft Teams meetings are transformative for Contoso.  In this session we'll highlight the latest improvements in meetings quality and showcase what's new in the meeting experience.

My notes:

Better understand of what's new in meetings, when it is coming and get to know what Microsoft is doing from a quality and reliability perspective.

Features Shipped since January 1, 2019
  • Meeting options
  • Audio Conference: PSTN join option on pre-join
  • Audio Conference: active PSTN speakers
  • Mobile 1-click screenshare
  • Mobile 1-click join via lock screen and Outlook mobile
  • Mobile PSTN dialin and Call Me Back
  • Live Events with live captions
  • Background blur
  • Share whiteboard (preview)
  • Meeting start and missed meeting nudge
  • Meeting recording with PPT and share recording

Features Shipped in the last quarter
  • Meetings first mode for Teams
  • Screen sharing with content zoom in/out
  • Web meeting: Plug-in free video in Chrome (Web RTC support)
  • Web meeting: outbound screen sharing in Chrome
  • Meet now
  • Pin participant
  • Screen sharing with system audio
  • Intelligent join: MTR proximity join and content join
  • Share whiteboard

Features coming soon
  • Multi-window for meeting
  • Live captions (English preview)
  • Citrix VDI support for Teams meetings
  • Presenter and Attendee Roles

Demos of Meet now, pre-meeting join stage with auto-mute background blur or custom background, pin participant(s), live captions in English (other languages to be added during next year), Presenter and Attendee Roles, meeting options, multi-window, mobile join with background blur (nice for iPads), add this device to meeting or transfer to mobile device, cloud recording, meeting join from Google Chrome, sharing from Chrome (screen, window, tab), meeting join from Mozilla Firefox.

Quality Demos
  • PSTN Call back at audio device issues
  • Clear audio quality in networks with 50% packet loss
  • Hand of from WiFi to Mobile data to PSTN dialin
  • Quick echo detection and suppression

Wednesday, December 11, 2019

Ignite 2019 - MTG10 - Get the most out of meetings with Microsoft Teams

Presented by: James Skay and Pauli Kongas from Kone

Session summary:
Meeting needs are changing and the way we work has evolved. Learn how Teams meetings can help Contoso be more productive.  We’ll highlight the various meeting capabilities in Teams and showcase best practices.

My notes:

Objectives for this session: Learn about different types of meetings in Teams, understand the meeting lifecycle and get some best practices and tips.

Meetings should not be a series of chaos.

Meetings could be
  • Scheduled - with an invitation
  • Ad Hoc - Meet now
  • Channel - Small group collaboration
  • Live Event - Town hall, webinar, all hands

The meeting lifecycle: Before, During and After.

Every Teams meeting gives you
  • Chat
  • Files
  • Meeting Notes
  • Whiteboard

To upload a file to the meeting before it starts, go to the Calendar in Teams, right click the meeting and select "Chat with participants". On the "pre-join meeting stage you can chose if the camera should be on, what background to use, what devices to use and make a test call. Cloud recording will record the meeting right into Stream. Live Captions in English is rolling out soon. Also, a meeting in Teams mobile was shown, turn the screen to change the view, start cloud recording, call me back, screen sharing from mobile and sharing a PowerPoint from OneDrive. Searching for a word or a phrase in the meeting recording after the meeting was held.

Microsoft Whiteboard - a freeform, intelligent canvas for people to ideate, iterate, and work together in person and remotely, across multiple devices. Ink grab (AI-enhanced) will make your analogue drawings digital and ink beautification increases the readability of quickly-jotted notes in the Whiteboard canvas, it analyses the handwriting and automatically replaces it with more legible strokes.

Customer Showcase Kone - 57,000 employees in total, during the ignite week Kone switched all 55,000 IT users to Teams only. They moved 2,000 users first and received 10 support tickets from these users. Were in a pilot / testing phase for about a year, and in hindsight they could have done the move earlier. During a normal day at Kone they consume over
  • 150,000 messages
  • 4,000 meetings (close to 1 million meetings per year)
  • 4,000 calls
using Teams from over 60 countries.

Audio Conferencing for Teams meetings is available in 72 countries, with dial in numbers in 90 countries.

Why Teams meetings?

Tuesday, December 10, 2019

Ignite 2019 - BRK3267 - Bridge the gap between HR, IT and business with the Azure Active Directory identity provisioning platform

Presented by: Nitika Gupta, Chetan Desai and Erdim Tanyeri (Sumitomo Mitsui Banking Corporation (SMBC)), Jason Revill (Avanade UK), Tommy Bergens (Atea Sverige AB)

Session summary:
In the new cloud era, where software is a critical asset and technology innovation fuels growth, HR, IT and business teams are increasingly relying on accurate and consistent identity data to drive business processes and outcomes. When your company goes through re-orgs, mergers, acquisitions and divestitures, is there a painful delta between the identity data that business expects and what IT delivers? Does IT still rely on legacy or home-grown tools to manage identities in the cloud? Is IT struggling with onboarding and offboarding cloud app identities? Join us to learn how the Azure AD identity provisioning platform enables HR, IT and business teams to address these challenges with new capabilities and deliver experiences that boost productivity, simplify collaboration and improve compliance.

My notes:

According to Gartner 60% of all organizations will use Cloud HR by 2025.

Azure AD Identity can help you bridge the gaps between HR, IT and business.

Demo of provisioning Azure AD from a "SuccessFactors" system, with attribute mapping and provisioning logs. Demo of provisioning Azure AD using Azure AD connect (SMBC customer case.)

Scenario with an intermediate forest connecting disconnected AD forests to Azure AD

SCIM (System for Cross-domain Identity Management) is a Standards-based information exchange across domains.

At 38:20 in the recording Mr Tommy Bergens from Atea Sverige AB and Jason Revill from Avanade UK entered the stage. Tommy sees a shift from on-prem to cloud provisioning solutions, also more and more application developers build on SCIM making implementations of provisioning much easier and faster than in the past.

Azure AD provisioning will enable
  • Simplified Cloud HR integration
  • Quick integration with multiple on-premises AD forests
  • Cloud-scale app provisioning

Azure AD - all the provisioning you'll ever need.

Monday, December 9, 2019

Ignite 2019 - BRK1066 - Collaboration on the go with the Microsoft Teams mobile app

Presented by: Marissa Salazar and Arvind Muthukrishnan

Session summary:
With apps for both iOS and Android, Microsoft Teams offers you a truly mobile-first way of working and collaborating with your team. Whether you use mobile as a companion experience or as your primary communications app, Teams offers all the features you need to stay on top of your work, keep in touch with your team and be productive. Join us to learn about what’s new and coming soon as we look beyond the basics to light up uniquely mobile scenarios. We will show mobile-first and cross-device features and talk about how to get the most out of the mobile app.

My notes:

Mobile devices make up 42% of total time spent online.

The mobile Teams client

Some features of Teams, such as pinned channels, are actually coming to the mobile client first and to the desktop client later

A Demo of Teams mobile followed showing share location, reply to specific message in thread, pinning channels, marking a chat as unread, fast tenant swapping, picture with annotations, audio messages, search, quiet hours, screen sharing, message extensions (poll), SMS-sign in (for an AAD account).

Threaded conversations, notifications across accounts and custom backgrounds are coming in the future.

Blurred backgrounds from Teams mobile was demoed as well.

With OLED screens (iPhoneX and higher) screen brightness is the biggest culprit for battery usage, this is why "dark mode" is a good idea on Teams mobile.


Captive Portal Detection, when connecting to a network where you have to accept some terms or similar before gaining internet access (e.g. hotel, cafe) the Teams client will display a "Wi-Fi Connected, no internet" message.

Smart functions and messages to keep your meeting going.

Saturday, December 7, 2019

Ignite 2019 - BRK2243 - Drive digital transformation using apps in Microsoft Teams

Presented by: Zakiullah Khan Mohammed

Session summary:
Apps in Microsoft Teams allows you to connect information, processes, people, and conversations as a single thread to drive business outcomes faster and with confidence. Today over 300 ready-to-use applications are available for Microsoft Teams, most of which are already being used within your organization. Join us to discover what collaborative workflows using apps in Teams you can enable for your organization, how you can leverage security and compliance information available for you to make informed decisions around apps in Teams and learn best practices employed by other customers around app governance and adoption.

My notes:

Apps can take Teams beyond calling, meetings and chat. Apps will allow you to
  • Accelerate digital transformation
  • Drive individual and group productivity
  • Champion your line of business processes
  • Build as Citizen or Professional developer
  • Manage at scale with confidence

Routine tasks and Context switching are problems that Apps in Teams can solve.

An example of an IT Service Desk ticketing solution using a bot, tab, task module, message extension and an adaptive card, as an app in Teams was demoed.

A demo of Smartsheet (in Teams) followed.

An App in Teams is a collection of capabilities (tabs, bots, message actions, messaging extensions, task modules, notifications) connecting to any number of back-end services (Azure, Graph, SharePoint, Flow, Line of business systems.)


42 of the 315 organizations that already have an app in Teams.

Friday, December 6, 2019

Ignite 2019 - THR4004 - Microsoft Teams: Real-world troubleshooting

Presented by: Tom Arbuthnot

Session summary:
In this session, he shares tips for troubleshooting your Microsoft Teams deployment. We go from tenant configuration to networks to config files giving you real-world approaches to dealing with Microsoft Teams technical challenges.

My notes:
 

Thursday, December 5, 2019

SUCK - Svenska UC Klubben - meeting 2019-12-04

(Post in Swedish about a meeting in our local UC user group in Sweden.)

Ungefär 20 personer samlades hos Microsoft i Stockholms city och ca 10 var med remote över Teams. Det var mingel, tilltugg och prata med Tendfor - kvällens sponsor, från 17:00 till 18:00 då webbsändningen började.

Här är en länk till inspelningen av mötet, och vill ni enbart kolla på min del om CQD kan ni klicka här.

18:00 - 18:15 Inledning + Microsoft berättar om sin flytt och nya lokaler

Med hjälp av en mobil Teams klient i en smartphone togs en rundtur i Microsofts nya lokaler tillsammans med Robert Carlsson från Microsoft. Det är nu två veckor sedan MS lämnade Akalla efter 28 år. Kontoret ligger på Regeringsgatan 25 och består till en tredjedel av ytor för Microsofts personal och till två tredjedelar av öppna ytor dit Microsofts kunder och partners är välkomna till möten eller för att sitta och jobba tillsammans med Microsoft personal. Vi fick se MTC - Mircosoft Technology Center - där miljöer byggs upp för kunder att sitta och testa ny teknik som t.ex. mötesrum med Mircosoft Teams Rooms och Hololens. Utsikten mot NKs julskyltning och ner mot WeWork beundrades. I lokalerna har det arbetats mycket med ljuddämpning och materialval just för att man ska kunna hålla distansmöten via Teams med god ljudkvalité, och detta märktes faktiskt i livesändningen under rundvandringen.

18:15 - 18:40 Tendfor visar och berättar

Mårten Ekblad som är utvecklingschef hos Tendfor berättade om telefonimarknaden och skiftet från on-premises till molnbaserade lösningar för telefoni. Teams är globalt, billigare, enklare och bättre så det borde vara ett enkelt val för företag att ta steget till molnet även när det gäller telefoni. Tendfor, Teams och en (mobil)operatörsplatform i samverkan kan erbjuda bra lösningar för telefonister och contact centers. Vi fick se telefonistklienten, Teams appen och mobilklienten (iOS / Android) som Tendfor utvecklat. Även en konfigurerbar wallboard och statistikportal med inspelning visades. Hänvisning lever kvar i Tendfors system.

Tendfors system kan ta emot samtal utifrån PSTN och koppla dessa mot interna "anknytningar" i Teams, men kan inte i dagsläget koppla ut samtal tillbaka till PSTN.  En workaround för att få till telefonistfunktionen har då varit att använda simring på interna användare så att de även får samtal till t.ex. mobilen. Detta var möjligt att göra i Skype for business med verktyget SEFAutil, det är svårare i Teams men fullt möjligt som det demonstrerades i Ignite sessionen THR2102 - Microsoft Teams: Personal call routing.

Det Tendfor väntar på i Calling API för Teams är framför allt
  • Utgående samtal mot PSTN
  • Presence (finns i preview nu för läsning av presence)
  • Call Recording

Dessa funktioner är planerade att bli tillgängliga under nästa år.

Triangeldramat för telefonist i Teams

För managering av Tendfor används både REST API och PowerShell förutom de grafiska gränssnitten. Det går att få test tenants från Tendfor som fungerar under 60 dagar. Tendfor är tekniskt en operatörsoberoende lösning, men ingår i vissa paketeringar hos operatörer.

18:40 - 19:20 Samtalskvalitetsinstrumentbrädan

Mattias Kressmark från Microsoft startade med att berätta om samtalskvalitet och hur Teams klienten samlar in sådan data och spar den för presentation i Samtalskvalitetsinstrumentbrädan. Även definitionerna av Good, Poor och unclassified (unknown) gicks igenom. Innan det blev demo i Samtalskvalitetsinstrumentbrädan visades Call Analytics, Office 365 usage reports och PowerShell. Demonstrationen visade drillthrough i HelpDesk rapporten, hur man ser meddelandena som användarna kan skriva in tillsammans med Rate my call informationen samt de nya PowerBI rapporterna. Nyheter i Advanced CQD (version 3) gicks igenom samt framtida uppdateringar. Även vikten av building datafilen och hur man skapar och laddar upp den visades.

En fråga kom kring GDPR och vad som händer med personliga data då någon slutar? Den frågan besvarades inte på plats, men svaret är att det är löst i CQD på så sätt att all EUII (End-user Identifiable Information) raderas ur CQD datat efter 30 dagar. “PII or EUII data only comes from the v3 pipeline. Due to compliance reasons, PII/EUII data is only kept for 30 days.”

Vad gör man om man har samma subnät på flera olika orter?
Byt IP range på några av orterna så att de blir unika.

Det kommer komma mer i Samtalskvalitetsinstrumentbrädan framöver

19:20 - 19:40 Privata kanaler samt frågestund

Mårten Hellebro från Cloudway tog en grundare dykning ner i privata kanaler som är en ny funktion som just kommit i Teams. Detta har varit den mest efterfrågade funktionen i Teams uservoice under en lång tid.

I ett vanligt Team kan man nu skapa en kanal som enbart kan accessas av de som är medlemmar i just denna kanal, även en separat site collection i SharePoint skapas för denna kanal för att även filer som delas enbart ska få accessas av medlemmarna i kanalen. Antalet site collections i en tenant har ökats till max 2 millioner, då detta kommer driva upp antalet något. Det går att skapa max 30 privata kanaler i ett Team. Ägaren av Teamet blir inte automatiskt medlem i en privat kanal, men han kan se att den finns, ta bort den eller göra restore på den. Det går att ha möten i en privat kanal men dessa går inte att spela då Stream inte kan begränsas på samma sätt som filer till enbart kanalens medlemmar. Externa användare kan ingå i Privata kanaler. Det går inte att göra om publika kanaler till privata.

Varför skulle någon använda Slack istället för Teams? Kanske kunder som inte har Office 365 och redan har börjat med Slack är den största målgruppen. Teams innehåller numera fler funktioner än Slack. Slack finns även för Linux och snart kommer även Teams på Linux.

Det har vart en liten debatt i media kring hur många användare som egentligen använder Teams driven av medarbetare på Slack. Microsoft räknar någon som användare som loggat in och gjort något i Teams som en användare i den månatliga, vecko eller dags statistiken.

När kommer den nya management portalen för Teams Rooms i Teams Admin Portalen?
Snart, och den nya "managed rooms" tjänsten har varit i drift i preview i 1700 rooms innan den nu kommer släppas officiellt.

Kolla gärna in https://preview.rooms.microsoft.com för mer information.

Tack till Tendfor, Microsoft, Linus och Mårten!

Tuesday, December 3, 2019

Ignite 2019 - BRK3217 - Optimizing coexistence on your path to Teams

Presented by: László Somi and Bryan Nyce

Session summary:
Determine the most suitable approach based on your current Skype for Business implementation and business goals with Teams. This session will review options for coexistence between Skype for Business and Teams, including scenario based considerations.

My notes:

The starting point includes Skype for business and the end point is all users in Teams Only mode. The key considerations are
  • Feature requirements and overlapping functionality
  • Moving all users at once or in cohorts
    (cohort - a group of people banded together or treated as a group)
  • The velocity to move users to Teams Only

In an upgrade the user will chat, call and hold meetings in Teams and all data about future meetings are upgraded as well. The Skype for business client will remain on the computer in a "meetings only" mode to join future SfB meetings.

In a side-by-side Islands mode scenario, calling and incoming federated messages will go to the Skype for Business client. There will be two buttons to schedule meetings in Outlook.

Phone system features (Calling plans and/or Direct Routing) will not be available until the user is in Teams Only mode.

Considerations

In Islands mode presence is shared and there is interoperability between SfB and Teams clients, but it is not a "native" experience it is a text only chat. There will be graphical elements in both clients showing which system the user you are chatting with is using. Make sure that you have the latest versions of both clients, this especially important for desktop sharing from SfB to Teams to work. Desktop sharing in interoperability mode is realized by starting a meeting - either in SfB (if that is where the initiating user is located) or in Teams. If you want the native experience - get to Teams.

Consider the meeting rooms - if you have SRS you can keep using these rooms, LRS rooms must be upgraded. Think about which audio devices are in use, will they work with Teams?

Voice Migration Options

In Skype for business voice could be enabled via
  • SfB On-premises Enterprise Voice
  • SfB On-premises Configuration Hybrid (OPCH)
  • SfB Online Calling Plans
  • SfB Onlie Cloud Connector Edition (CCE)
In Teams there are Calling Plans and/or Direct Routing.

Questions and Answers

There is a function to automatically update SfB meetings to Teams, is it working?
Yes, the Meeting Migration Service has been used by many customers already, and it works with Exchange Online.

Is there and option to use Teams for chat only?
Yes, by turning off features one-by-one by policies.

Can we use a number in our own PBX as the dial-in conferencing number in Teams?
No, Teams dial-in services are only provided by the Audio conferencing services from Microsoft in the cloud. It is possible to migrate the number to Office 365, purchase communications credits and make that number show up in Teams meeting invitations.

Can we migrate SfB Response Groups to Teams?
SfB Response Groups can be moved to Teams Org auto attendants and call queues, but this would be a manual process.

Sunday, December 1, 2019

Ignite 2019 - TMS50 - Streamline business processes with the Microsoft Teams development platform

Presented by: Karan Nigam and Zakiullah Khan Mohammed

Session summary:
Join us to learn how Microsoft Teams can integrate applications and streamline business processes at Contoso. Teams can become your productivity hub by embedding the apps you are already using or deploying custom-built solutions using the latest dev tools. We show you how to leverage the Microsoft Power Platform to automate routine tasks like approvals and create low code apps for your Teams users.

My notes:

  • You can integrate your processes right in Teams.
  • What capabilities in Teams should you use?
  • How can you manage your solutions?

For a sales scenario, dynamics and power automate can be integrated and used right within Teams.

A video about how the American Red Cross is using Teams with Power Apps was played. Next the American Red Cross was showing a live demo of how they use apps in Teams.

When considering building an app - ask
  • Does it solve a real problem?
  • How often will it be used?
  • What’s the collaboration need?
  • What ROI does it provide?

Today there are more than 315 apps available in the Teams store.

Different capabilities of Teams

You can build your own...
  • Tabs
  • Bots
  • Adaptive cards
  • Messaging extensions
  • Task modules
  • Notifications
...and there are many options to use as a back-end to the app
  • Azure
  • Graph
  • SharePoint
  • PowerApps
  • Flow
  • Power BI
  • Forms

With Message Actions it is possible to save a conversation as notes or to create a task with the conversation as background information

Message Actions in Action

You can publish an app to the store to be available for all tenants worldwide, or to your tenant only using the company store, or to your team only by sideloading. App Self attestation and certification are available to build trust in your app.