Ignite 2019 - THR4004 - Microsoft Teams: Real-world troubleshooting

Presented by: Tom Arbuthnot

Session summary:
In this session, he shares tips for troubleshooting your Microsoft Teams deployment. We go from tenant configuration to networks to config files giving you real-world approaches to dealing with Microsoft Teams technical challenges.

My notes:
 

• Technical Resources – Be Informed
• Office 365 Roadmap
• Office 365 Message Cente
• Office 365 Service Health
• Office 365 IP Address / URLs
• Known Issues List
• Teams Blog
• Docs
• User Issues – key questions
• Has X ever worked?
• All users or just one user?
• Is it the same on another PC or another network?
• Logs
• Windows Ctrl + Alt + Shift + 1
  goes to %appdata%\Microsoft\Teams\logs.txt
• Network
• Fiddler / Charles Proxy
• F12 in Browser
• Skype for Business Network Assessment Tool
• Call Issues
• Call Analytics found in the Teams Admin center (user / call history)
• Call Quality Dashboard
• PSTN Usage Report - download it to see SIP error codes
• Direct Routing SIP Tester PowerShell Script