Monday, July 6, 2020

Commsverse 2020 - BRK142 - The UC voice dilemma - what you didn’t think about

Presented by: Brian Ricks

Session summary:
Moving a companies' voice to a UC architecture can be stressful and confusing. Adding the cloud as the endpoint doesn't make it any easier. When does on-premises UC (Skype for Business, CCE) make sense and when is moving everything to Teams (Phone System with Calling Plans or Direct Routing) the answer? There are voice considerations and strategies that should be in every project discussion to ensure the right solution is chosen for the right company. Join me for a deep dive into the pros/cons of each solution so you can make the right decision for you.

My notes:

UC Enterprise Voice means calling telephone numbers outside of your organization. Enterprise Voice does not mean VoIP since we have that in Meetings, Peer to Peer and Mobility as well. Who talks on phones anymore? Voice is still a key communications method for us as a species.

Voice can be more than talk, credit card machines, elevator phones, door systems, fax machines, etc. These things need to be considered before moving to cloud Enterprise Voice.

Option / Choices

  • 3rd party telephony solution - not to be discussed today
  • SfB 2019 on premises - could be used if cloud is not an option
  • SfB online - End of life July 2021
  • SfB OPCH (hybrid) - End of life July 2021
  • SfB Cloud Connector Edition (CCE) - the hardware (SBC) can be repurposed for Teams usage
  • Direct Routing - Use on-prem or cloud SBC, keep current carrier
  • Calling Plans - not for everyone, but easy to deploy, port existing numbers

Consider which features are a must, or good to have, and use the table below if you want to compare Teams and SfB. Consider optional methods, workarounds and compromises, and test the features yourself.

Skype for Business and Teams Features Comparison Table

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