Presented by: Pete Daderko & Bernardo Villarreal
Session summary:
Calls have the power to connect us with colleagues and customers, and can be critical to creating understanding. Learn how Microsoft Teams is creating new ways to deploy calling with simple yet powerful managed PSTN services, innovative calling features, a portfolio of high-quality devices, and a robust partner ecosystem.
My Notes:
Microsoft Teams Calling Plans are expanding to 8 new markets beginning in April and completing by the end of June. The new markets are New Zealand, Singapore, Romania, Czech Republic, Hungary, Finland, Norway, and Slovakia, bringing Microsoft Teams Calling Plans to 26 markets in total across the globe.
Operator Connect or "Bring your own telecom operator" was demonstrated from a Teams admin center point of view. Operator Connect Conferencing means you can even get dial in conferencing numbers from the operators enrolled in this program. Find out more at https://aka.ms/OperatorConnect
Customer story: Toyota Motor North America migrated 40,000 users from Skype to Teams in 3 weeks, and started question "why do we have phones on our desks?"
Voice enabled channels - "giving a Teams channel a number" will be available soon.
Call center software and Teams phones were discussed. With the SIP Gateway select SIP IP phones can be used with Teams.
A new way of adding common area phones will be added in the Teams Admin portal. A Teams display with Cortana support were demonstrated by asking about the weather and recording and sending a message by just talking to Cortana.
More information about all devices can be find at https://aka.ms/TeamsDevices
Resources:
- Introducing Operator Connect and more Teams Calling updates
- Learn more about Teams Calling: https://aka.ms/MicrosoftTeamsCalling
- Get FastTrack guidance and support: https://aka.ms/FastTrackVoice
- Check out Calling customer stories: https://aka.ms/TeamsCallingCustomers
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