Tuesday, September 25, 2018

Ignite 2018 - THR1131 - How to achieve 90% Microsoft Teams adoption in three months

A good fast session about how to make a rollout of Teams successful.

Presented by
Dux Raymond Sy (@meetdux) from AvePoint with about 1,500 potential Teams users
Kimberley Morrison (@kmorry19) from Arriva with about 60,000 potential Teams users

Studies show that only about 34% of users are willing to adopt new technology rollouts within the enterprise. The tool is not the hardest thing - change is.

When email first came, some people printed the email made annotations and faxed back the email to the sender.

Diffusion of innovations is a theory that seeks to explain how, why, and at what rate new ideas and technology spread.

Challenges
  • No new value delivered by the new technology
  • The organization is not ready to handle all the technology in Microsoft 365
  • Lack of digital dexterity around mobile first programs
  • Training alone does not work (Technology focused, lack of buy-in, unclear expectations, non-contextual)
A habit takes 21 days to stick, but IT projects are often much longer.

What works?
  • Drive Excitement
  • Facilitate Change
  • Empower and Assist

Plan
  • Step 1: Make it easy to do the right thing (focus on business scenarios.)
  • Step 2: Ensure quick wins (like the mobile app, or translation.)
  • Step 3: Facilitate leadership buy-in (say "experiment" rather than "project".)


A 90-day Roadmap for rolling out Teams

At http://dux.ai/msignite2018 you can sign up to get a detailed Excel sheet outlining a 90-day Microsoft Teams project.

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